Our FAQs are a valuable resource to gather information on any product when questions may arise. We invite pre-purchase questions or owners to contact us anytime with questions and we will be happy to answer them!
When cleaning the floor, does the brush glide smoothly and easily across the floor?
Is the steam trigger easy to operate?
How long does it take to heat up?
What happens when you run out of water? Is it easy to fill and how long does it take until you’re able to use it again?
Is this machine easy to move around?
How do you charge less than $700 for the Pro5 which seems to be half the price of many of the machines I see out there, and they are not even stainless steel?
Do you have to use distilled water in this machine or can my sink (tap) water be ok?
I have read a lot of machines say that you cannot pull these by the hose. What is the point of a canister?
1. When cleaning the floor, does the brush glide smoothly and easily across the floor?
When applying a mop pad or a folded cloth on the brush, this allows you to glide across hard surfaces. Also, the material is responsible for soaking up all of the dirt from the surface. What some people don’t know is that the nylon bristles that line the floor brush are also important. These bristles give you additional help to be more abrasive if needed and give that added grip to your pad.
2. Is the steam trigger easy to operate?
There is only one button to push in order to receive steam through the hose. It’s very easy to operate and safe to use as the button has to be pressed in order for the steam to emit. The option for the toggle switch hose is available if you would just prefer to flip the switch and go! This item is available in our accessories section.
3. How long does it take to heat up?
It takes ~9 min to 12 min to heat up. Then you’re set until the unit runs out of water.
4. What happens when you run out of water? Is it easy to fill and how long does it take until you’re able to use it again?
Well absolutely we have had the unit run out of water in the middle of being used. Usually it will give you a steady hour and ½ to two good hours before it runs out. Your “down-time” (as we call it) consist of you turning the unit off, refilling and reheating it. Our machines do not require a 20 minute cool down as many products on the market do. Most customers will admit that they can probably stand to take a break during that down-time, but some will actually prefer having continuous fill.
5. Is this machine easy to move around?
Definitely! This unit sets on four pivoting wheels allowing you to push, pull, bump or spin the unit in any which direction you so choose with a direct reaction to your action!
6. How do you charge less than $1000 for the Pro5 which seems to be half the price of many of the machines I see out there, and they are not even stainless steel?
Quite honestly – we could be charging more, but we aren’t. We made a choice many years ago to make our line affordable to all. We see the overinflated costs of these products and services and we choose not to follow those guidelines bad times or good at our customers expense. We believe in long term reward. Our TR5/Pro5 has stood the test of time and the referral sales on this product continue to be astounding! As for quality, we continue to maintain the highest quality materials and components to make this machine the best in America in it’s class.
7. Do you have to use distilled water in this machine or can my sink (tap) water be ok?
There is no harm in using your tap water at all – unless it is especially rich in mineral content. In which case, you should consider, filtered water or bottle drinking water. Distilled is not recommended as it robs the components in the machine of their metal content over time.
8. I have read a lot of machines say that you cannot pull these by the hose. What is the point of a canister?
We are not the ones that require this. Of course you can pull the Pro5 from the hose and you will love the way it glides around behind you without effort.
9. Do you leave the water in the machine after you are done using it or do you have to empty it every time? If you have to empty it, is it hard to do?
There’s no real reason to have to empty your boiler in between use. The boiler is made of a commercial grade stainless steel, capable of handling water storage. However, if you know you won’t use the machine for another few months, you might want to consider dumping it out. To do so, just tip it upside down in the sink and let it pour out. Please wait until it has cooled down though, it can burn you!
10. How do I store it?
Well most people store their steam cleaners in the hall closet next to their vacuum cleaner or in their garage. Now for commercial owners, we’ve found that often times they will keep the original box and keep it in that tucked over in a corner somewhere. Where ever you find it easily accessible depending on your need for it.