Vapor Clean Return Policy
We know that not everyone is pleased with their purchase 100% of the time. Since 2006 we maintain the tradition of donating returns to animal and population shelters across the USA. Our guarantee of new unused products to our customers opened this unexpected, yet desperately needed and appreciated product to a cause close to our hearts. Our restocking fees cover the cost of your transaction to credit card companies, shippers and never resold or repackaged equipment. We at Vapor Clean in turn donate the actual returned product and shipping wholly to shelters in need as our thanks. Please click the image link to read more…
If for whatever reason you are not satisfied with your purchase we offer a 14 day return policy from date of receipt. Some items are not returnable, please see exceptions below. We recommend that you call 1-800-758-3141 and speak with Customer Support before deciding to return or exchange your purchase.
If your product is defective within 30 days of purchase, we will replace / repair your product if it is determined to be defective. If product is returned all standard return policies apply.
Exceptions – *Gaia – *Desiderio Models -*Blue Evoloution – *Limatic – *Towels and/or pads. Non-returnable items include filtration or extraction systems due to the inability to confirm the environment to which the product was used. If a return is accepted due to certain circumstances, a 25% restocking fee will apply.
We ensure new, direct from factory, sanitary products only. Please contact customer service if you have any questions prior to the purchase of the above listed extraction products to ensure a proper purchasing decision.
All returns are subject to a restock fee of 15% for expenses paid by retailer and original outbound shipping. Items that receive “free shipping” applies only if you keep the product . All returns must be in “like new” condition, in original packaging, with instructions, paperwork and accessories. Products or accessories returned in less than reasonable new condition may be subject to additional charges. Vapor Clean reserves the right to refuse damaged or heavily used equipment with documentation.
*Leased Equipment is Non-Returnable
Follow these simple instructions…
Go to our Returns Form below and simply complete the form to request a Return Authorization Number, and we will promptly contact you. No returns will be accepted without our Return Authorization Number.
We will also provide you with the appropriate address where to ship your return.
Once we have received your package we will inspect the contents. If the product is in satisfactory condition, we will refund the appropriate amount to the credit card you used for your original purchase.
- No consideration of return/refund will be accepted regardless of circumstance after 14 days of receipt. Repair or replacement according the Manufacturer’s Warranty is the sole remedy
- Any products returned without a valid RMA will be refused.
- RMA is valid 15 days from receipt for the purchaser to return their product.
Damage in Shipping
Products arriving with damage in shipping, must be reported to the shipper (retailer) within 5 days of receipt to file appropriate claims with the transporter. All packaging and contents must accompany the damaged product.
Package Undelivered after 3 attempts by UPS
All machines are shipped signature required due to value. Once shipped and if not delivered due to no attempt to receive product costs of shipping will be incurred. Redelivery will be charged.
Once we have received your package we will inspect the contents. Providing the product is in “like new” condition we will refund the appropriate amount to the credit card used for your original purchase or make the proper assessments to ensure proper credit. Please allow up to 14 days after receipt for credit to post.
Cancellations or Delivery Refusals
Any item shipped cannot be refused or returned for credit once in transit. If delivery is refused, charges will be incurred by the purchaser. Orders cancelled after processing (not yet shipped) will be subject to a 5% fee to recover credit card fees billed to our company. If the product has shipped it will be treated as a return item and standard charges posted above will apply.