UPS Express Services
From UPS 3 Day to Overnight we will make sure your package is on its way
*Continental US Only
On All Vapor Clean Machines
USPS is offered for Accessories
Before, during and after your purchase shipping is an integral part of your purchase. With proper information a smooth experience is most important. Please see the many questions and answers provided below to standard and helpful information to unexpected concerns that may arise.
For over 20 years we continue to strive to ship within 1 business day and more often the same day if orders are in by 1pm.
How long before I receive my product?
The map shown will give you the time frame of what to expect. When your machine is packed and picked up. General shipping rules:
- All shipping days are counted Business days only, Weekends and Holidays are not.
- Days are counted for ground from the time it is scanned.
- Your package originates in Virginia.
- Shipping is not guaranteed by UPS, however they strive to meet the goal.
What to expect once processed and shipped
Once shipped, prepare and be aware of your delivery and requirements for your purchase.
- You will receive tracking information with an email with a copy of your Paid invoice in the email.
- UPS will also email you with tracking information
- Due to the Value all packages are shipped Signature Required. This can easily be addressed if you are unable to be home. UPS has continued to build delivery options as Covid19 effects and heavy shipping continues.
UPS will make up to three delivery attempts, excluding weekends and holidays. If the third and final delivery attempt has been made, and the driver was unable to leave your package. UPS reserves the right to return the package to the shipper after three delivery attempts. If this occurs and no attempts have been made to adjust your delivery location, you will be responsible for the return fees and shipping as UPS will charge us. Please contact us prior to this occurring.
What should I do?
In your Tracking results, view Shipment Progress or Package Progress, then select Choose Another Delivery Option. You may then be able to select an alternate delivery option for this shipment.
I need to redirect a package before it is delivered to me. What should I do? Let's make this easy!
If you're NOT a UPS My Choice® member, it is best to contact us before the first delivery attempt to make changes to your delivery. Or, if you have identified that the address is incorrect and not deliverable, you may be able to correct it while tracking the package on ups.com if a Mychoice member. UPS charges us $17 for incorrect addresses. Mychoice is a great option to make changes, holds, ship from your home and more.
Note: Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home.
UPS Access Points
UPS Access Points are a great option for us in these times. We find most CVS Stores, UPS customer service centers and UPS stores are available to have your package delivered for you and pick up at your convenience.
Find a location near you to consider this option Find a UPS Access Location near you
If your package is delayed or damages occur. What to do and let's resolve the problem.
There was a time that our carriers guaranteed shipments and refunded if they did not arrive on time. Due to the last year of Covid these have changed and understandably.
Please be patient if we run into delivery delays or damages that may occur.
Always check your product for obvious damage that may have occurred during shipment and contact us immediately. To think of the miles of travel and the repeated handling of a package from pick up to destination is a lot to consider that 99% of the time there are no problems!