Warranty & Return Policies for Checkout - Please close page to return to shopping cart checkout
We encourage you to check all company™s policies before making purchases to reduce possible misunderstandings after your purchase.
Terms of the Vapor Clean Steam Cleaner warranty (What is covered and what is not covered.)
If your machine is not functioning properly, please call the Vapor Clean helpline at 1-800-758-3141 or submit a service request. Most issues can be rectified over the telephone or via email with our trained customer care staff. Before service can take place, the terms of the warranty require that you complete and submit a
What is covered:
Your Vapor Clean steam cleaner is warranted under against original defect in material and workmanship for the duration of the warranty period excluding accessories, attachments and wear parts when used in accordance with operating instructions under normal and reasonable use. This warranty provides at no extra cost to you, all labor and parts to place your product in proper operating condition for a period of one year from date of purchase to the original purchaser.
What is not covered:
- Damage due directly or indirectly to misuse, abuse, negligence, accidentals, disassembly, repair or alteration outside a certified service center.
- Careless operation, handling, lack of maintenance or use not in accordance with the provided instructions and/or owner™s manual.
- Designated residential/home equipment is used in commercial use.
- Cleaning blockages from machine or parts associated with blockages.
- Product has been operated with substances other than city tap water, bottled or distilled water or any substance introduced into the boiler other than acceptable stated waters will void warranty.
- A major force, or use of other electricity than that indicated on the Product
- Unauthorized service returns. Purchaser must contact retailer prior to shipping product for repair to receive proper instructions and authorization
All qualified warranty repairs will be returned at no cost to purchaser via ground transit to the 48 continental US states and Canada.
All work will be carried out by a Vapor Clean authorized service center, or its authorized agents.
The boiler vessel and heating element are warrantied for the life of your product extending beyond the 1 year stated full warranty excluding labor and transit costs.
The sole and exclusive remedy under this warranty is repair or replacement at the Manufacturer™s option, of any product that proves to be defective in manufacture or materials within above stated period.
The manufacturer advises the purchaser to insure the shipment against possible loss or damage in transit. The manufacturer will not be responsible for items lost or damaged in transit.
The manufacturer or its representatives is not liable for any consequential or incidental damages (including personal injury, property damage or monetary loss) that may be incurred from purchase, use, or improper use of the product. Maximum liability shall not exceed the purchase price of the product
paid by the original purchaser.
Some states do not allow the exclusion or limitation of incidental or consequential damages.
All debts incurred by services rendered by implied contract or product purchases by agreement to the term sand policies put forth by Puregreen International LLC., at the directors discretion may be turned over to a third party agency for collection. Additional fees will be applied for processing such claims.
| We know that not everyone is pleased with their purchase 100% of the time. Since 2006 we maintain the tradition of donating returns to animal shelters across the USA. Our guarantee of new unused products to our customers opened this unexpected, yet desperately needed and appreciated product to a cause close to our hearts. Our restocking fees cover the cost of your transaction to credit card companies, shippers etc. We at Vapor Clean in turn donate the actual returned product and shipping wholly to shelters in need as our thanks. Please click the image link to read more... |  |
No Hassle, Easy Returns
¨If for whatever reason you are not satisfied with your purchase we offer a 30 day return policy. Some items are not returnable, pleasesee *exceptions. We recommend that you call 1-800-758-3141 and speak with Customer Support before deciding to return or exchange your purchase.
¨If your product is defective within 30 days of purchase, all ground shipping costs will be paid and we will replace your product if it is determined to be defective.
Exceptions “ *Vacuum / Extraction Models - *Towels and/or pads.Non-returnable items include filtration or extraction systems due to the inability to confirm the environment to which the product was used.
We ensure new, direct from factory, sanitary products only. Please contact customer service if you have any questions prior to the purchase of the above listed extraction products to ensure a proper purchasing decision.
All returns are subject to a restock fee of 15% for expenses paid by retailer and original outbound shipping. Items that receive "free shipping" applies only if you keep the product . All returns must be in "like new" condition, in original packaging, with instructions, paperwork and accessories. Products or accessories returned in less than reasonable new condition may be subject to additional charges.¨Vapor Clean reserves the right to refuse damaged or heavily used equipment with documentation.
Returning is Easy! Follow these simple instructions....
Go to our "return" form and simply complete the form to request a Return Authorization Number, and we will promptly contact you with this number. No returns will be accepted without our Return Authorization Number.
We will also provide you with the appropriate address where to ship your return.
Once we have received your package we will inspect the contents. If the product is in satisfactory condition, we will refund the appropriate amount to the credit card you used for your original purchase.
Return Exceptions:¨No consideration of return/refund will be accepted regardless of circumstance after 30 days of purchase. Repair or replacement according the Manufacturer™s Warranty is the sole remedy
Any products returned without a valid RMA will be refused.
RMA is valid 15 days from receipt for the purchaser to return their product. ¨Damage in Shipping¨Products arriving with damage in shipping, must be reported to the shipper (retailer) within 5 days of receipt to file appropriate claims with the transporter. All packaging and contents must accompany the damaged product.
Refunds¨ Once we have received your package we will inspect the contents. Providing the product is in "like new" condition we will refund the appropriate amount to the credit card used for your original purchase or make the proper assessments to ensure proper credit. Please allow up to 14 days after receipt for credit to post.
Cancellations or Delivery Refusals
Any item shipped cannot be refused or returned for credit once in transit. If delivery is refused, charges will be incurred by the purchaser. Orders cancelled after processing (not yet shipped) will be subject to a 5% fee to recover credit card fees billed to our company. ¨If the product has shipped it will be treated as a return item and standard charges posted above will apply. ¨
We encourage you to check all company™s policies before making purchases to reduce possible misunderstandings after your purchase.