Great customer service begins with Vapor Clean.
We guarantee our complete line of Italian steamers to be built with the highest quality components with Lifetime Warranties on all Boilers and Heating Elements.
Warehouse logistics is important

Contact Us

Corporate Headquarters:
Vapor Clean
1781 Anchor Ave.
Petersburg, VA 23803 U.S.

Toll Free: 1-800-758-3141
Tel:804-862-3334
Fax: 804-862-3338
Hours: M-F [ 9:00 AM – 4:30PM ] EST
E-mail: Please use our chat message below in the right hand corner to email us. Thank you!

Warranty

Terms of the Vapor Clean warranty (What is covered and what is not covered.)

If your machine is not functioning properly, please call the Vapor Clean helpline at 1-800-758-3141 or submit a service request.

Many issues can be rectified over the telephone or via email with our trained customer care staff. Before service can take place, the terms of the warranty require that you submit a request for service.

Returns

We know that not everyone is pleased with their purchase 100% of the time.

Since 2006 we maintain the tradition of donating returns to animal and population shelters across the USA. Our guarantee of new unused products to our customers opened this unexpected, yet desperately needed and appreciated product to a cause close to our hearts. Our restocking fees cover the cost of your transaction to credit card companies, shippers and never resold or repackaged equipment.