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Getting Started
Initial Start Up & FAQ's
This short informational sheet will help familiarize you
with your Pro6 Duo upon first use, and after any future restart from empty boiler after maintenance.
1. Remove the pop off black cap from the reservoir and fill to the top with filtered water or high quality tap water. Do not use distilled unless mixed with tap water at a minimum ratio of 20% tap/80% distilled.
2. Push down both power & steam buttons that will light orange/red. The pump will begin to pump and both the yellow low water and green lights will flash, the orange light will stop flashing, the green light will continue to flash. You may need to add water more than once. The gauge will rise to approx. 6 bar and the heating light will go solid.
3. During this time you may attach your hose and confirm it is locked in place.
4. When the gauge has stopped and the steam ready light is solid, pull the trigger on the hose and begin releasing air from the boiler. The first release will cause the gauge to drop quickly to approximately 2 bar. This has now released a large portion of air from the boiler.
Allow the gauge to rise again to the 6 bar range and the ready light is solid – pull the steam trigger and release. This time it should only drop to 3-4 Bar and repeat this action typically one more time.
You are now ready to steam, your boiler is full and will stay that way unless you empty it for maintenance. Refill anytime your refill light illuminates and the beeper notifies you. Your steam ready light will always go solid while heated and sitting idle, and will flash when you are using the machine as this indicates the boiler is heating as you are steaming.
Accessory Overview
Standard items you received with your purchase:
- 2 Extension wands
- Floor brush w/ clips
- Triangle brush w/ clips
- 9.5 Flexible hose
- Window squeegee
- Jet Nozzle with single hole
- Jet Nozzle with 3 holes
- Jet Nozzle - Extended length
- Medium round brush
- Medium triangle brush
- 1 Stainless, 8 Nylon, 1 Brass detail cleaning brush
- Carpet Glider
- Water Fill Bottle
- 2 Stainless Scrubbies
- 2 16x16 Microfiber Towel
- 1 large white Microfiber
Optional Accessories Available
- Fitted steam pads
- Medium Round Horsehair Brush 2.25
- Small Horsehair Detail Brushes
- Plumbers Helper / Drains
- Scraper/ Spatula
- 14ft Hose with Trigger Design
- Steam Intensifier Pads
- Mop Pads
- Filler Pads
- Cart
- And much more....
FAQ's
Why can I not use distilled water?
Why does my steam feel cool?
The steam feels that way because the moisture content of the steam is much lower than what we are used to. 212 is boiling point and that is saturated, in a boiler the higher the temperature the moisture will lessen and actually feel cool. However, the power is in the heat and it is hot! Do not touch the tip.
My pressure drops how does the regulator work?
Boiler Maintenance
Maintenance of your boiler will keep your entire machine maintained and operating properly for years to come. The #1 cause of service related issues is poor maintenance. We love our customers, however we do not want to see you in for service! We suggest descaling every 60 hours of use.
Descaling with white vinegar
- Unscrew and remove the drain plug from the bottom of the machine.
- Drain the machine completely.
- Put the drain plug back in.
- Pour 2 cups white vinegar in the reservoir and fill the rest with water.
- Turn on the machine and let the pump start pumping through the machine into the boiler.
- When the signal to add water stops, this means the boiler is full.
- Turn off the machine and let sit for at least 15 minutes up to overnight if you choose.
- Drain the mixture from the bottom drain plug and any remaining vinegar in your top reservoir.
- Refill with filtered tap water and continue operation.
Descaling with Durgol*
- Unscrew and remove the drain plug from the bottom of the machine.
- Drain the machine completely including reservoir.
- Put the drain plug back in.
- Pour the 16 oz bottle of Durgol into the reservoir.
- Turn on the machine and let the pump start pumping through the machine into the boiler.
- As soon as the pumping stops the machine will begin to heat (the machine is designed not to turn on the heating element until there is enough liquid in the boiler) when the heating starts to occur turn off the machine both buttons.
- Let Durgol sit for about 15 minutes in boiler, shake it around and drain into a pan.
- You should be able to use the Durgol probably another time so put back in the bottle for later.
How often should I descale?
General Maintenance - Do's & Dont's
Do
- Maintain your boiler
- Never put anything but water in your boiler other than during maintenance descaling.
- Wipe your machine with a microfiber to clean. Stainless cleaner works well.
- Check orings ocassionally to be sure they are in place and lubricated. If needed a little vaseline applied will keep them in good shape for years.
- Use properly rated extension cords
Dont
- drop your machine
- put anything other than appropriate water in the tank
- Never continue using if there appears to be a problem
- Storing in cold / allowing to freeze
- lending it to untrained users
- snapping off the ground plug, low rated extension cords
- failure to keep minerals from building up in the tank
General Maintenance
Troubleshooting
| Problem | Possible Cause | New Column |
|
No Steam - The machine is heated all indicators show that it is ready. |
|
Support
Further questions can be directed to support@myvaporclean.com
If you feel you need service please contact service@myvaporclean.com
Warranty
Terms of the Vapor Clean warranty (What is covered and what is not covered.)
If your machine is not functioning properly, please call the Vapor Clean helpline at 1-800-758-3141 or submit a service request. Many issues can be rectified over the telephone or via email with our trained customer care staff. Before service can take place, the terms of the warranty require that you complete and submit a request for service. No warranty cards, no timelines.
What is covered:
Your Vapor Clean machine is warranted under against original defect in material and workmanship for the duration of the warranty period excluding accessories, attachments and normal wear parts when used in accordance with operating instructions under normal and reasonable use. This warranty provides at no extra cost to you, all labor and parts to place your product in proper operating condition for a period of one year from date of purchase to the original purchaser if defective. Our extended warranty covers 4 additional years defective parts, lifetime boiler, heating element and housing excluding labor.
What is not covered:
- Damage due directly or indirectly to misuse, abuse, negligence, accidentals
- Disassembly, repair or alteration outside a certified service center.
- Careless operation, handling, lack of maintenance or use not in accordance with the provided instructions and/or owners manual.
- Continued use of the product when a malfunction of the machine is obvious. Ex., a small internal steam leak easily corrected, over long term use can render a machine non-repairable.
- Designated residential/home equipment is used in commercial use.
- Cleaning blockages (mineral or man made) from machine or replacing parts associated with blockages or electrical surges / outages. Improper electrical sources.
- Product has been operated with substances other than high quality city tap water, bottled, filtered or distilled water or any substance introduced into the boiler other than acceptable stated waters will void warranty. Do not use well water or any water with high mineral content.
- Parts subject to wear and tear not determined defective or items such as O-rings, brushes, hoses, accessories.
- A major force, or use of other electricity other than that indicated on the Product
- Unauthorized service returns. Purchaser must contact retailer prior to shipping product for repair to receive proper instructions and authorization
All work will be carried out by a Vapor Clean authorized service center, or its authorized agents.
Good Practices to maintain your warranty and avoid service needs:
- dropping your machine
- putting anything other than appropriate water in the tank
- never continue using if there appears to be a problem and not contacting Vapor Clean immediately to discuss.
- storing in cold / allowing to freeze
- lending it to untrained users
- snapping off the ground plug, low rated extension cords
- failure to heed best practices and maintenance
- failure to keep minerals from building up in the tank
- running boiler empty after machine notifies user for more water causing auto shut down
The sole and exclusive remedy under this warranty is repair or replacement at the Manufacturers option, of any product that proves to be defective in manufacture or materials within above stated period.The boiler vessel and heating element are warrantied for the life of your product extending beyond the 1 year stated full warranty excluding labor and shipping costs.
The manufacturer advises the purchaser to insure the shipment against possible loss or damage in transit. The manufacturer will not be responsible for items lost or damaged in transit.
No Coupons can be applied for service, labor, parts or shipping.
Coupons are offered via online as promotions and customer emails for purchases. Coupon codes provided directly to our buyers are available for one time purchases and not reusable and are valid only one per household or business. We do not accept coupon codes or discounts above 5% for purchases of multiple machine purchases.
5 years defective parts and housing warranty effective after 8/7/2017 from date of purchase.The manufacturer or its representatives is not liable for any consequential or incidental damages (including personal injury, property damage or monetary loss) that may be incurred from purchase, use, or improper use of the product. Maximum liability shall not exceed the purchase price of the product paid by the original purchaser.
Some states do not allow the exclusion or limitation of incidental or consequential damages.
All debts incurred by services rendered by implied contract or product purchases by agreement to the term sand policies put forth by Puregreen International LLC., at the directors discretion may be turned over to a third party agency for collection. Additional fees will be applied for processing such claims.