Warranty and Returns

      We feel it extremely important for not only the consumer to understand his/her rights and responsibilities after your purchase, but to also understand our obligations and responsibilities to you as a retailer. We encourage you to check all companies policies before making purchases to reduce possible misunderstandings after your purchase. 

Product Return & Warranty  Information

 Product Returns
If for whatever reason you are not satisfied with your purchase you may return your product within 30 days of purchase of your product* see exceptions. It is recommended that you call 1-800-758-3141 and speak with Customer Service before deciding to return or exchange your purchase.
 If your product is defective within 30 days of purchase. All ground shipping costs will be paid and we will replace or repair your product if determined defective.

If you wish to return your purchase, we will be happy to accept your returnable item.
  All returns will carry a restock fee of 15% for expenses incurred by retailer and original outbound shipping. Items that receive "free shipping" applies only if you keep the product. All returns must be in "like new" condition, in original packaging, with instructions, paperwork and accessories. Product or accessories returned in less than reasonable new condition may be assessed and subject to additional charges. The retailer reserves the right to refuse damaged or heavily used equipment with documentation.

*Certain products are not returnable, including filtration or extraction systems due to the inability to confirm the environment to which the product was used. We ensure new, direct from factory, sanitary products only. This includes the Gaia and Desiderio's. Please contact customer service if you have any questions prior to the purchase of these products to ensure the proper purchasing decision.

Damage in Shipping
Products arriving with damage in shipping, must be reported to the shipper (retailer) within 3 days of receipt to file appropriate claims with the transporter.

Return Instructions:

 No returns will be accepted without our Return Authorization Number.

Please email your request and reason for return to:
 
returns@myvaporclean.com
to request a Return Authorization Number and we will contact you with authorization.

 Once we have received your package we will inspect the contents. Providing the product is in "like new" condition we will refund the appropriate amount to the credit card used for your original purchase or make the proper assessments to ensure proper credit.

No consideration of refund will be accepted regardless of circumstance after 30 days of purchase. Repair or replacement according the Manufacturers Warranty is the sole remedy.

Any item shipped can not be refused or returned for credit once in transit. If delivery is refused, charges will be incurred by the purchaser. Orders cancelled after processing (not yet shipped) will be subject to a 5% fee to recover credit card fees charged to our company. If the product has shipped it will be treated as a return item and standard charges will apply.

 

Return Notes
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). Any products returned without a valid RMA will be refused and returned to shipper. RMA is valid 15 days from receipt for the purchaser to return their product.
 Consumer must contact us for proper instructions for return. The manufacturer/retailer advises the purchaser to insure the shipment against possible loss or damage in transit. The manufacturer will not be responsible for items lost or damaged in transit.

Product  Warranty  Information

• The factory warrants to the original purchaser that this product, excluding accessories, shall be free from defects in manufacturing and material, under normal and reasonable use for a period of one year from date of purchase.
• For this warranty to apply, the owner and/or user must follow the instructions provided herein, with the product. The proof of purchase must be submitted with return of the product for warranty to apply. The product returned to the manufacturer/retailer is to be shipped prepaid (see exceptions) in a protective carton. The manufacturer advises the purchaser to insure the shipment against possible loss or damage in transit. The manufacturer will not be responsible for items lost or damaged in transit. Purchaser must contact retailer prior to shipping product for repair to receive proper instructions and authorization.
• This Warranty is Void if: product is damaged due directly or indirectly to misuse, abuse, negligence, accidentals, repairs or alterations outside our facilities, lack of maintenance, or used not in accordance in the owners manual. The sole and exclusive remedy under this warranty is repair or replacement, at the Manufacturer's option, of any product that proves to be defective in manufacture or materials within above stated period. This warranty is not transferable. 
• This Warranty is void if residential/home equipment is used in commercial use.
• This Warranty is Void if: Product has been operated with substances other than city water, non softened water*, bottled or distilled water. Any substance introduced into the boiler other than acceptable stated waters will void warranty.
• The manufacturer or it's representatives is not liable for any consequential or incidental damages (including personal injury, property damage or monetary loss) that may be incurred from purchase, use, or inability/improper use of the product. Maximum liability shall not exceed the purchase price of the product paid by the original purchaser.
• Some states do not allow the exclusion or limitation of incidental or consequential damages.
• Lifetime boiler warranty, part only, applies on purchases made after 10/01/05. Effective 5/23/08 Heating Elements are included with the lifetime boiler warranty.
• Ground shipping will be paid on qualified warranty repairs purchased from this website to the 48 continental US states.
• The extended warranty only applies to retail purchases.
• Ebay purchases or any item not purchased at full retail price unless otherwise noted, receive the 1 year parts and labor mfg. warranty only as described above. Shipping will be paid for damaged products within standard delivery period.

All debts incurred by services rendered by implied contract or product purchases by agreement to the terms and policies put forth by Puregreen International LLC., at the directors discretion may be turned over to a third party agency for collection. Additional fees will be applied for processing such claims.